About Bacutias

What are Bacutias chairs?

Bacutias chairs are handcrafted beach chairs made with artisanal nautical rope weaving. Each piece combines contemporary design, handmade techniques and inspirations from Brazilian coastal culture, transforming beach chairs into exclusive design pieces for indoor and outdoor spaces.


Are the chairs handmade?

Yes. All weavings are handcrafted by Bacutias artisans. Because of this, slight variations between pieces are part of the artisanal and exclusive identity of each product.


Can the chairs be used outdoors?

Yes. Bacutias chairs are produced with durable outdoor materials such as UV-protected nautical rope and aluminum or treated steel structures. They can be used at beaches, balconies, pools, gourmet areas and covered outdoor spaces.

However, we recommend avoiding continuous exposure to heavy rain and intense sunlight for long periods to preserve durability even longer.


Are the chairs waterproof?

The materials used are highly resistant to moisture and weather conditions, but the chairs are not completely waterproof. After contact with rain or seawater, we recommend allowing the piece to dry in a ventilated area.


How much weight do the chairs support?

Most models support between 100 kg and 140 kg, depending on the selected structure. Full capacity information is available on each product page.


Can the colors vary?

Colors may present slight variations depending on lighting conditions, screen settings and the handmade production process.


Customization

Can I customize my chair?

Yes. Bacutias offers customization options for colors, weaving patterns and some structure models. For custom projects, please contact us via WhatsApp.


Do you produce for corporate projects, hotels and events?

Yes. We create special projects for hotels, inns, restaurants, beach clubs, events, brand activations and corporate environments.

For bulk orders and quotations, please contact our team.


Payments

What payment methods do you accept?

We accept:

  • Credit card payments in up to 5 interest-free installments;
  • PIX;
  • Bank slip payments.

During some promotional campaigns, we also offer special discounts for PIX payments.


Is it safe to shop on the Bacutias website?

Yes. Our website uses secure payment systems and data protection technologies to ensure a safe shopping experience.


Production and Shipping

What is the production time?

Since all pieces are handcrafted, our average production time is up to 25 business days after payment confirmation.


What is the delivery time?

Delivery time varies according to the region and shipping method selected at checkout.

After production, shipping usually takes between 3 and 10 business days depending on the carrier and destination.


How are orders shipped?

We work with logistics partners such as:

  • Total Express;
  • LATAM Cargo;
  • Loggi;
  • Correios;
  • Melhor Envio.

The shipping carrier may vary depending on the region and product type.


How is shipping calculated?

Shipping costs are automatically calculated at checkout based on the delivery ZIP code, quantity of products and selected shipping option.


Do you ship throughout Brazil?

Yes. We deliver throughout all Brazilian territory.


Do you offer international shipping?

Yes. Bacutias also ships internationally to several countries. Delivery times and shipping costs vary according to destination and order quantity.


How can I track my order?

Once your order has been shipped, you will receive a tracking code by e-mail or WhatsApp.


Exchanges, Returns and Warranty

What is the deadline for requesting an exchange?

You may request an exchange within 30 calendar days after receiving your order.


Can I return my order?

Yes. Purchases made through our website may be returned within 7 calendar days after delivery, according to consumer protection laws.


Can customized products be exchanged?

Customized or made-to-order products cannot be exchanged for preference-related reasons, as they are exclusively developed for each customer.


What should I do if my product arrives damaged?

If your order arrives damaged or defective, please contact us immediately via e-mail at [email protected] or through WhatsApp at +55 27 99993-5321.

Our team will provide full support to resolve the issue as quickly as possible.


Do the chairs include a warranty?

Yes. Bacutias products include a 90-day warranty against manufacturing defects.


Care and Maintenance

How should I clean my Bacutias chair?

We recommend cleaning with a damp cloth, mild soap and a soft brush. Avoid abrasive chemicals and prolonged storage in humid environments.


Can I use my chair at the beach?

Yes. Bacutias chairs were designed for beach environments. After use on sand or near seawater, we recommend removing excess salt and sand with fresh water and allowing the chair to dry naturally.


Customer Service

How can I contact Bacutias?

You can contact our team through:

WhatsApp: +55 27 99993-5321
E-mail: [email protected]

Customer service hours: Monday to Friday, from 10:00 AM to 6:00 PM..